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Return Goods Authorization (RGA) for Wholesale Electronic Markets and Agents and Brokers

Wholesale Electronic Markets and Agents and Brokers · NAICS 425 · Return Goods Authorization (RGA)

In wholesale electronic markets and agent/broker operations, returns are inevitable—whether due to damaged shipments, incorrect SKUs, or over-shipments. A Return Goods Authorization (RGA) is the formal document that controls the return process, protecting your margins and preventing unauthorized returns. Unlike a generic form, this RGA is tailored to the wholesale electronic market context, addressing the unique roles of principals, agents, and brokers, and the need for clear restocking fees and return deadlines. It ensures that all returns are documented, inspected, and credited properly, reducing disputes and maintaining customer trust.

When you need this document

A customer requests to return goods purchased through your electronic marketplace or broker platform.
A shipment arrives damaged, and the customer needs to initiate a return for credit or replacement.
You receive an incorrect or over-shipped order and need to document the return for your records.
A customer wants to return goods due to a change of mind, and you need to apply a restocking fee.
An agent or broker needs to issue an RGA on behalf of a principal and wants to ensure compliance.

What the generated draft includes

Parties and roles: principal, agent/broker, and customer identification
Return reason and order reference fields
Restocking fee terms and conditions
Return authorization and shipping deadlines
Return shipping responsibility and condition requirements
Inspection and dispute resolution process

Frequently asked questions

What is the difference between an RGA and a return policy?

An RGA is a specific authorization for a single return transaction, while a return policy is the overarching set of rules. This RGA includes the policy terms and acts as the formal approval document.

Can an agent or broker issue an RGA without the principal's approval?

No, this RGA includes a clause that if you are an agent or broker, the RGA is issued on behalf of the principal and is subject to the principal's final approval. This protects you from liability.

What restocking fee should I charge?

Typical restocking fees in wholesale range from 10% to 25%. This RGA lets you set the percentage, but it does not apply to defective or incorrect items.

Self-help document generator: you get a structured draft based on the facts you provide. It is not legal, tax, or financial advice; verify jurisdiction-specific rules before sending.