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Client Intake Form for Personal and Laundry Services

Personal and Laundry Services · NAICS 812 · Client Intake Form

This Client Intake Form is tailored for personal and laundry service businesses, including wash-and-fold, dry cleaning, and specialty fabric care. It collects essential client contact information, service preferences, and a detailed inventory of items, along with a liability waiver to protect your business. By using this form, you can streamline your intake process, reduce misunderstandings, and ensure you have the information needed to provide high-quality service while managing risk.

When you need this document

When a new client drops off laundry or linens for the first time
For recurring clients when they bring in items with special care requirements
When offering pickup and delivery services and need to document the handoff
Before providing services on high-value or delicate items like wedding dresses or cashmere
When you need to establish clear terms regarding lost or damaged items

What the generated draft includes

Client and business contact information
Service type selection and scheduling preferences
Detailed inventory list with item counts and condition notes
Special care instructions section
Liability waiver and declared value section
Signature and date fields for client acknowledgment

Frequently asked questions

Why do I need a client intake form for my laundry business?

A client intake form helps you capture all necessary details before providing services, including contact information, special care instructions, and a record of items received. It also protects your business by documenting the condition of items and obtaining a signed liability waiver, reducing disputes over lost or damaged garments.

What should I include in the liability waiver?

The liability waiver should state that the business is not responsible for pre-existing damage, normal wear and tear, or items lost due to incomplete or incorrect information provided by the client. It should also allow you to limit your liability to a certain amount unless the client declares a higher value and agrees to pay for additional coverage.

How detailed should the inventory list be?

The inventory list should be as detailed as possible, including each item type (e.g., shirt, pants, dress), quantity, color, and any noticeable stains or defects. This helps you return the correct items and avoid claims of loss or damage.

Self-help document generator: you get a structured draft based on the facts you provide. It is not legal, tax, or financial advice; verify jurisdiction-specific rules before sending.