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Nonstore Retailers · NAICS 454 · Customer Return Policy Notice
A clear return policy is essential for nonstore retailers, where customers cannot inspect products before purchase. This notice template helps you communicate your return terms in a way that builds trust and reduces disputes. It is tailored to the realities of selling through catalogs, online stores, vending machines, or direct sales, covering key aspects like return windows, shipping costs, and restocking fees. Use it to draft a policy that is transparent, compliant with consumer protection expectations, and easy for customers to understand.
While not legally required by federal law for most products, having a clear return policy is a best practice and helps you comply with state laws and card network rules. It also reduces customer disputes and chargebacks.
This rule applies when you advertise merchandise by mail, online, or by phone. It requires you to ship orders within the promised time (or within 30 days if no time is stated) and to provide the customer the right to cancel and receive a refund if you cannot ship on time.
Yes, but you must clearly disclose it in your return policy. The fee should be reasonable and not exceed the actual cost of processing the return. Some states may have restrictions, so check local laws.
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